A Whole Systems Approach, Part 12/14: How to Create Happy Employees
NOTE: This is a fourteen (14) part series written by Ed Brimmer. I'm reposting his series here, with his permission. For all posts in the series, click here. Thanks for visiting! Lou Hayes, Jr.
Part 12 of the series is a continuation of Part 10's Culture of Excellence. Changing the focus of your company from internal bureaucracies by spending more time with your customers are a good starting point but what outcome are we after? The best outcome you can desire from customers is to elicit a true behavioral based feeling of happiness with your company. The challenge is customers can never be happier than your own employees.
If your employees are unhappy it is unrealistic to expect your customers will be happier. Shooting for outcomes which measure a true behavior change of happiness in your customers requires you start with your employees first.
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To begin at Part 01 of the series, click here.
To advance to the next Part 13, click here.
***
Part 12 of the series is a continuation of Part 10's Culture of Excellence. Changing the focus of your company from internal bureaucracies by spending more time with your customers are a good starting point but what outcome are we after? The best outcome you can desire from customers is to elicit a true behavioral based feeling of happiness with your company. The challenge is customers can never be happier than your own employees.
If your employees are unhappy it is unrealistic to expect your customers will be happier. Shooting for outcomes which measure a true behavior change of happiness in your customers requires you start with your employees first.
***
To begin at Part 01 of the series, click here.
To advance to the next Part 13, click here.
***
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